Frequently Asked Questions
About the pickup location
Where should I wait?
"If you have requested transportation from the airport, after immigration, take the group exit (Exit 1) and go to the left. A car marked 'Trans Quality' will be waiting for you.
If you are being picked up from a hotel, we will meet you on the street in front of the hotel entrance or in the covered driveway area if available. The time on the voucher is the departure time, so please be outside before that time."
About gratuity
Is tipping required?
In some regions, tipping may not be customary. However, in Hawaii, it is warmly appreciated. If you would like to extend a gesture of appreciation for the tour and transportation services, gratuities for the driver are respectfully welcomed.